Each SIC bike, power meter, and console have their own serial number. When reaching out to customer service for warranty assistance, please provide the applicable serial number(s) to help expedite service.
The bike serial number format begins with 'A' or 'H' followed by several numbers, A###########. A photo of this serial number will help resolve any bike-related questions you may have and can be included in the sidebar of your ticket inquiry.
The Bike/frame serial number is located above the barcode on a sticker found in one of two locations on every bike – inside the user-left fork or on the rear upright.
The power meter serial number is located just above the ANT+ ID number on the side of the power meter housing.
Console serial numbers are located on the backside of the console.
For SIC1 console: Remove the thumbscrew on the underside of the console and then detach the console its base to view the sticker.
For SIC2 console: Use a 3mm hex key/T-handle to remove the screw from under the top of the console and then detach the console from its base to view the sticker.
For Solo/Les Mills tablet: the serial number sticker will be located on the backside of the tablet on the left side.