If the Stages power meter will not pair to the console or fails to zero reset, Stages indoor customer service may suggest that a hard reset be performed on the Stages Gen. 1/Gen. 2 power meter as part of Stages troubleshooting procedures.
If you have a Gen. 3 Stages indoor power meter, 971-0103, it will have a hard reset button. Please see the related article: How to hard reset the Gen 3. Stages indoor power meter.
To perform a power meter hard reset:
- Use a size #0 or #1 Phillips head screwdriver to loosen the screw on the battery door at the top of the power meter.
- Open the door and remove the batteries. Note: do not remove the electrical tape holding the batteries together. If the electrical tape is missing or damaged, tape the batteries before reinserting them into the power meter.
- Insert the batteries into the power meter upside-down, with the positive terminal facing downward and the negative terminal facing upward.
- Push the batteries fully into the housing and hold them down with your finger while closing the battery door. Hold the battery door shut for 5 - 7 seconds. Do not use the battery door to force the batteries down into the housing, which could damage or break the hinges of the battery door.
- Open the battery door, remove the batteries, and insert them into the power meter with the correct orientation, the positive terminal facing upward and the negative terminal facing downward.
- Push the batteries fully into the housing and hold them down with your finger while closing the battery door. Using a #0 or #1 Phillips head screwdriver, tighten the battery door screw. Do not overtighten the battery door screw, which can cause connectivity issues with the power meter and/or strip the screw.