Consult this list to see if your symptoms match up with any of these basic solutions. Most require minor mechanical adjustments to the bike, so if you are unsure about completing them, please contact our customer service department who may put you in touch with a qualified technician.
For assembly details, check the user manual for your specific bike manual at manuals.stagesindoorcycling.com.
| Symptom | Likely Cause | Solution |
|---|---|---|
| Metal scraping sound while riding. | Brake magnets rubbing on the flywheel. | Adjust the brake carriage. |
| Plastic rubbing sound while riding. | Crank arm rubbing on the plastic shroud. | Loosen screws on the user-right shroud, align shrouds properly, and reinstall screws. |
| Clicking sound coming from inside of shrouds while riding. | The shrouds are not aligned properly. | |
| Clicking sound coming from pedals while riding. | Cleats are too loose or too tight. | Adjust cleat tension. |
| Pedal straps are hitting the ground every rotation. | Tuck the pedals straps into the clips. If you are using SP3 pedals, remove the toe clip cage. | |
| Squeaking sound coming from the handlebar/seat stem while riding. | Handlebar/seat stem needs lubrication. | Lubricate the handlebar/seat stem with silicone lubricant. |
| The Fitloc washer is rubbing on the handlebar/seat stem. | Adjust Fitloc. If the sound continues, contact customer support. | |
| Squeaking sound while riding. | Stabilizers are not fully tightened. | Tighten bolts on the front and rear stabilizers. |
| The wrong type of cleat is being used. | Use recommended Shimano SM-SH56 model cleats (multi-directional exit). | |
| Knocking sound from the handlebar/seat stem. | Fitloc is not adjusted properly or not fully engaged. | Adjust Fitloc. If the sound continues, contact customer support. |
| Excessive vibration while riding. | The bike is not level on the floor. | Level the bike by adjusting leveling feet. |
| Belt tension is out of adjustment. | Contact customer support before making any adjustments. | |
| The pedal has come loose or fallen off. *If the pedal threads are stripped, please contact customer service. | The pedal was not tightened properly during installation. | Reinstall and tighten to 42 N⋅m. Dual-sided pedal installation. SP3 pedal installation. |
| The power meter/crank arm has come loose or fallen off. *If the crank arm threads are stripped, please contact customer service. | The power meter/crank arm was not tightened properly during installation. | Reinstall the power meter or crank arm to the proper torque setting (52-57 N⋅m). Install a Stages Power meter. |
| SIC2 Console buttons flicker and the screen will not turn on. | The battery charge on the SIC2 is low. | Ride the bike, with the console installed, for 60 minutes @ 60 RPM for a 75% charge. After 15 - 20 minutes, the console should turn on and display ride data. |