If directed to this Knowledge Base article, you need to replace the hardware within the handlebar and the seat height adjustment knobs on your Les Mills Virtual Bike to ensure optimal performance.

Enclosed with the bike are 2 screws with flat washers and lock washers. 

To replace the adjustment knob screws:

  1. Insert a 2 mm hex wrench into the two (2) openings behind the adjustment knob, and press outward to pop off the cover.
  2. Use a 2 mm hex wrench and remove the existing screw. This screw can be discarded.

  3. Use a 2.5 mm hex wrench to install the screw and two washers. Hold the knob stationary to tighten the screw.

  4. Reinstall the knob cover by pressing it into place.