Club Administrator Help & FAQ

The Solo tablet “Pedal to Continue” message doesn't go away after pedaling
When the “Pedal to Continue” message doesn't go away after pedaling, this is an indication that the power meter on the bike is not paired with the tabl...
Tue, 26 Nov, 2019 at 3:45 PM
How to find the Solo Analytics for your Club
Solo analytics are available for all club admins. The analytics tool gives you insight into how your customers are using the Solo devices at your club. Find...
Mon, 22 Jun, 2020 at 9:35 AM
Troubleshooting guide for Stages® Solo
                  Basic troubleshooting guide for Stages Solo. Print out this troubleshooting guide and keep it near your Solo for quick reference.
Thu, 9 Jul, 2020 at 6:20 AM
Are there plans to include a 60 minute ride on the Solo?
In order to facilitate optimal rider turnover, we have chosen 45 minutes as the maximum length for Stages Solo workouts. Based on current stats, the average...
Fri, 14 Jun, 2019 at 3:23 PM
How are Club Administrators notified of software updates?
Club Administrators will be notified of software updates in two ways: On the tablet screen: The following notification will appear at the bottom center of...
Mon, 17 Jun, 2019 at 3:20 PM
Can I upgrade my SC3 to a Stages Solo?
The Stages Solo frame incorporates items that are unique to the Solo bike: the Solo tablet, tablet mount, power supply and cabling for the Solo tablet. Beca...
Tue, 25 Jun, 2019 at 3:06 PM
Does the Solo tablet need to be connected to the internet at all times?
For the optimal user experience, the Solo tablet should always be connected to the internet. Without internet connectivity users cannot log in to their acco...
Tue, 10 Dec, 2019 at 6:01 AM
What is included with a Solo Subscription?
When purchasing a Solo bike and subscription for your club or gym, you will receive fresh, new ride content for club members to enjoy on a regular basis. Al...
Tue, 25 Jun, 2019 at 6:18 AM
Pairing the power meter to the Solo tablet
To pair the power meter to the Solo tablet: On the Solo tablet main screen, tap on the gear icon. At the "Club Admin login" screen, tap on t...
Wed, 27 Nov, 2019 at 3:02 PM
How do I turn off the Solo tablet?
The Solo tablet should remain on during club hours so the Solo bike is always ready for your clients. To prevent clients from powering down the device, ther...
Tue, 3 Dec, 2019 at 8:20 AM