The Stages Indoor Cycling bikes that feature the Stages Power meter use wireless signals to communicate your power output to the display on the console. Due to the large number of electronics in most gym, studio, and home environments, it is possible to experience a disruption in these signals that can cause the console to display 0 or auto-pause if the drop continues for more than 5 seconds.
We recommend taking certain steps to avoid signal loss and keep your console working at its best for your workouts. Here are some suggestions based on our experiences:
Cell phone interference
Receiving cell phone calls and texts may cause a brief disruption when the mobile device is located next to the console. If you are not using your mobile device to record the ride, it may be best to relocate it away from the console.
WiFi routers are continuously sending out wireless signals at similar frequency to that used by the console and power meter, which can occasionally disrupt the signals being send to the console. When this is happening, there are two possible solutions:
1. Increase the distance between the WiFi router and the indoor cycling bike (or cycling room, in the case of studios and gyms)
2. Change the WiFi router channel. Most WiFi routers are by default set to automatically select a channel. By setting it to a different channel, you may be able to eliminate the signal disruption. It may be necessary to experiment with different channels in order to have the best results. Check your WiFi routers instruction manual for steps on how to access the router's settings.
Similar to WiFi routers, operating the Stages Indoor Cycling console in close proximity to your Smart TV while streaming to the device may cause signal disruptions. We recommend increasing the distance between these devices and your Stages Indoor Cycling bikes in order to avoid further disruption.
We recommend not using your console and power meter near a kitchen equipped with a microwave, as it can cause the console to stop displaying power or pause when the microwave is running.
For troubleshooting purposes, it may be helpful to display or read your ride data on a Bluetooth-enabled mobile device using the Stages Power App or a compatible fitness app. Bluetooth can provide a more reliable connection that is less prone to signal interference caused by outside interference.
Check out the following topics for information on how to use your mobile device to display or record power on a power meter equipped Stages Indoor Cycling bike:
If you are unable to discover the cause of the drop outs, please submit a ticket with Stages Indoor Cycling support and provide details regarding your issue.